Last updated: May 8, 2026
By purchasing, installing or using HeyEmma, you accept these terms of use. If you do not accept the terms, you must refrain from purchasing or uninstall the app.
HeyEmma is a native voice assistant for macOS and Windows that uses OpenAI Whisper and GPT for transcription and text processing. With the built-in AI assistant Emma, you can ask questions and get instant answers — Emma can also see your screen and help you with what you see. AI-generated responses may contain errors or inaccuracies and should not be used as professional advice (legal, medical, financial or similar) without your own verification.
HeyEmma is intended for users aged 18 or older. By using the app, you confirm that you are of legal age.
HeyEmma can be purchased as a one-time payment (lifetime access) or as a monthly subscription — your choice. "Lifetime" and "lifetime access" refer to the commercial lifetime of the product, not to your personal lifetime — see the section on product lifetime and discontinuation. There are no hidden fees and no commitment on the subscription. You have a full 14-day refund policy from the initial purchase date — email hello@tryheyemma.com and we will refund the amount and deactivate your license, no questions asked. To cancel a subscription, send an email to hello@tryheyemma.com from the address you bought with; we will cancel it immediately. Cancellations within 14 days are fully refunded for the first payment. Cancellations after the 14 days stop the future charges and you keep access to Emma for the remainder of the period you already paid for. After the 14 days, refunds are generally not offered on one-time purchases or on already-paid subscription periods, as this is a digital product.
You are responsible for your own OpenAI API key and the usage and costs associated with using HeyEmma. We have no control over or responsibility for the costs from your API key. Emma displays an estimated usage figure in the menu bar as a convenience feature. This estimate is indicative only and may differ from your actual usage due to exchange rates, rounding, OpenAI price changes, errors in the estimation or other factors. HeyEmma and Juncher Group can under no circumstances be held liable for your actual usage or for any discrepancies between the estimated and the actual amount. It is your own responsibility to regularly verify your actual usage at platform.openai.com and to set any desired budget and usage limits directly with OpenAI. Never rely on the estimate in Emma alone as the basis for budgeting or spending decisions. Keep your key secure and do not share it with others.
Your API key and data are stored in a local database on your device. The operating system's file system encryption (FileVault on macOS, BitLocker on Windows) protects the file at system level when enabled. You are responsible for protecting access to your computer.
HeyEmma uses OpenAI's API for transcription and text processing. Your use of OpenAI's services is subject to OpenAI's own terms of use and privacy policy. We are not responsible for OpenAI's processing of your data, and we act neither as a data processor nor as a joint controller for the data you send to OpenAI through your own API key. Functionality in HeyEmma that depends on third-party services (including OpenAI's models, APIs and pricing) may change, become limited or cease entirely without notice as a result of decisions made by the third party. Such changes do not constitute a breach of the license agreement and do not entitle you to a refund. You are responsible for the content you send through HeyEmma — including text, audio recordings and screenshots. You may not use HeyEmma for unlawful, infringing or harassing content, and you are responsible for compliance with OpenAI's terms of use and applicable law, including GDPR and confidentiality obligations toward third parties. HeyEmma is solely a tool that relays your communication to OpenAI; we have no knowledge of the content and no responsibility for how you use it. If you use HeyEmma in a work or business context, you and/or your employer are responsible for ensuring that such use is compatible with the workplace's IT, security and data processing policies, applicable confidentiality obligations and GDPR. As a rule, you should avoid sending personal or confidential information about customers, colleagues, patients, clients or other third parties through Emma — unless your organization has an appropriate agreement with OpenAI (e.g. Enterprise or Zero Data Retention). HeyEmma does not enter into such an agreement on your or your employer's behalf.
If you set up webhook integrations, data is sent to the endpoints you specify. We have no knowledge of or control over these endpoints. You are responsible for the security of your integrations.
HeyEmma, including the brand, code and design, is intellectual property belonging to Juncher Group. You acquire a personal license that can be used on up to 2 devices simultaneously — not ownership of the software. The license may not be resold, rented or shared with others.
"Lifetime" and "lifetime access" refer to the commercial lifetime of the product — that is, for as long as HeyEmma is maintained and offered by Juncher Group or any successor rights holder — and not to the personal lifetime of the licensee. Free updates are provided for as long as it is commercially and technically feasible. We reserve the right to discontinue development, support and distribution of HeyEmma with reasonable notice. Discontinuation of the product does not entitle you to a refund, in whole or in part. You retain the right to continue using the most recently installed version to the extent it remains functional, but have no claim to further updates or support. Juncher Group reserves the right to transfer the business, including HeyEmma and all associated license agreements, to a third party. In such a case, existing licenses continue on unchanged terms under the new rights holder. If Juncher Group ceases to exist without transfer to a third party, the obligation to provide updates and support lapses, and the licensee retains the right to continue using the most recently installed version without claim to further updates, support or refund.
HeyEmma is provided "as is" without warranty of any kind. We do not guarantee that the app is error-free, uninterrupted or fit for a particular purpose.
We are not liable for loss of data, indirect damages, loss of business or other damages arising from the use of HeyEmma. Our total liability is in any event limited to the amount you have paid for HeyEmma.
We reserve the right to update these terms. Significant changes will be communicated via the app.
These terms are governed by Danish law. Any disputes shall be settled by the Danish courts.
If you have questions about the terms, you can contact us at hello@tryheyemma.com.